Grievance Officer

Effective: March 18, 2026

1. Overview

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time, SynergySure Enterprises Private Limited (“SynergySure”), operating under the brand name Blink Solar, has appointed a Grievance Officer to address complaints and grievances from users of the Platform.

If you have any complaint, concern, or grievance regarding the Platform, the content hosted on it, or the services provided through it, you may contact our Grievance Officer using the details provided below.

2. Grievance Officer Details

Designation: Grievance Officer, Blink Solar
Email: grievance@synergysure.in
Organisation: SynergySure Enterprises Private Limited
Address: Haryana, India

3. What Constitutes a Grievance

A grievance is any complaint or concern related to the use of the Blink Solar platform, including but not limited to:

  • Violation of your privacy or misuse of your personal information by the Platform.
  • Objectionable content hosted on or transmitted through the Platform.
  • Breach of the Platform's Terms of Service or Privacy Policy.
  • Issues with lead quality, payment processing, or account management that remain unresolved after contacting general support.
  • Impersonation, fraud, or any unlawful activity conducted through the Platform.
  • Any other matter that adversely affects your rights as a user of the Platform.

4. How to File a Grievance

To file a grievance, send an email to the Grievance Officer at grievance@synergysure.in with the following information:

  • Your full name and the phone number or email address associated with your Blink Solar account.
  • A clear description of the grievance, including relevant dates, transaction IDs, or lead IDs where applicable.
  • Supporting documents or screenshots, if any, that help illustrate the issue.
  • The resolution you are seeking.

Please use the subject line: “Grievance — [Brief Description]” to help us process your complaint efficiently.

5. Response Timeline

In compliance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer will adhere to the following timelines:

1

Acknowledgment within 24 hours

Upon receiving your grievance, the Grievance Officer will send an acknowledgment to your registered email address within 24 (twenty-four) hours, confirming receipt and providing a grievance reference number.

2

Resolution within 15 days

The Grievance Officer will investigate your complaint and provide a resolution or a detailed response within 15 (fifteen) days from the date of receipt of the grievance, as required under the IT Act.

6. Escalation Process

If you are not satisfied with the resolution provided by the Grievance Officer, or if you do not receive a response within the stipulated timeframe, you may escalate your complaint through the following channels:

  • Internal escalation — contact the management of SynergySure Enterprises Private Limited by sending an email to support@blinksolar.in with the subject line “Escalation — [Your Grievance Reference Number]”. The management will review your complaint and respond within 7 (seven) business days.
  • External remedies — you retain the right to approach the appropriate consumer forum, regulatory authority, or court of competent jurisdiction in accordance with applicable law. Nothing in this grievance mechanism limits your statutory rights.

7. Legal Framework

This Grievance Redressal Mechanism is established in compliance with:

  • The Information Technology Act, 2000 (as amended).
  • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended).
  • The Consumer Protection Act, 2019 (as applicable).

8. Registered Office

SynergySure Enterprises Private Limited

Haryana, India

Grievance Officer Email: grievance@synergysure.in

General Support: support@blinksolar.in